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Ingrid Prince

Growing New Home Sales By Casting the Widest Net Possible

October 1, 2024
By Jim Sorgatz

Shortly after moving to Blaine Washington, a small city sitting right on the United States and Canadian border, my spouse suggested we head to the Night Market located in Richmond, a suburb of Vancouver. I happily went along knowing nothing about this event other than it ran from 7:00 PM to Midnight, and and there would be food vendors. I was hoping the food might be better than the the typical state fair, and I wondered if the market would look a bit like a renaissance fair with turkey legs and all. When we arrived I saw this!

Night market packed with people between two rows of food booths.
The Richmond Night Market

There are more than 600 food booths here, and 90%+ of them are Asian. A quick search on Google and I learned Richmond is home to 230,000 people, three quarters of whom are Asian Canadian. The food was amazing, and I’m ready to fight the crowds again this summer. Having never been to Asia, I finally had a taste of the infamous night markets that friends tell me offer some of the tastiest delights.

In the stretch of the Pacific Northwest between Vancouver and Seattle, there are significant populations of immigrants from around the globe. China, Japan, Korea, India, Mexico, Europe, Ukraine, Russia, and many more. In my neighborhood in Blaine which sits right on the border, we have residents from both Canada and the U.S. as many families lives take place in both. This is often due to marriage, jobs, or immigration status. Peace Arch state park which is an open space between the two countries was one of the only places along the border where families could meet during the pandemic. I love taking the pups there, and jokingly warn them not to say “Eh” when we are on the Canadian side.

What does all this have to do with home building? North America is a melting pot of immigrants and cultures. Unless you are Native American, most of our families traveled from other countries to get here. And as more immigrants arrive, put down roots, and start their own families, home builders may need to look a little differently at the design, sales, and marketing of new homes. Just as men and women, families, singles, and various generations seek out different amenities in new homes and neighborhoods, people from various cultures often have unique wants and needs as well. North America also has home builders founded by immigrants including Outhouse clients Couto Homes in Texas where the Couto family hails from Portugal, Trico Homes in Alberta founded by Wayne Chu who came to Canada from Hong Kong, and K. Hovnanian Homes whose founder is from Iraq. There are also builders owned by foreign entities like Woodside Homes (Sekisui House), and Stanley Martin Homes (Daiwa House USA).

What it all boils down to is, like the diversity within our industry, the pool of homebuyers is vast. Casting the widest net possible to reach buyers is essential for sales. And that means thinking outside the proverbial box, and diversifying our sales and marketing strategies.

To continue this conversation, On Tuesday, May 21, 2024 at 11:00 AM PST, Outhouse invites you to join us for a webinar featuring Magda Esola from Brookline Homes, Ingrid Prince from Shared Drive, and Safiyyah Siddiqui from DHS Realty. Coming from varied backgrounds they will share their thoughts and experiences on selling homes with diverse buying groups. If you miss the webinar, you will find the program posted on our YouTube Channel following. REGISTER TODAY!

Education Sessions We’re Digging at IBS 2022

March 28, 2025
By Jim Sorgatz



With the International Builders Show (IBS) in Orlando only a week away (Feb 7-10), we wanted to give a quick overview of some of the great educational sessions presented by Outhouse, industry partners, clients, and friends. The event may be smaller this year, but the programing is top-notch!  We also look forward to exploring the show floor, attending The Nationals, the VIP Builder Party, and meeting up with you all. Speaking of the Nationals, the Home Builder Digital Marketing Podcast featuring our own Kevin Weitzel is a Silver Award winner. We are excited to be in the running for the Gold!

Here are a few of the sessions we look forward to attending.

Strategies & Success Secrets for Creating the Online Home Shopping Experience Buyers Expect

Featuring Outhouse’s own Kevin Weitzel, and Greg Bray of Blue Tangerine
Thu, Feb 10 \ 1:45 pm – 2:45 pm EST \ W308-C
Homebuyers now have an online expectation that must be met and are more comfortable than ever purchasing a home without having to physically visit it. Join us for an engaging discussion with a group of top industry technologists who will show you the online experience your customers expect and expose how e-commerce technologies can drive new home sales.

The Power of Dynamic Thinking:  Embracing Change as the New Normal

Featuring Al Trellis of Home Builders Network and Kevin Oakley of Do You Convert
Mon, Feb 7 \ 9:00 AM – 12:00 PM EST \ W304-A
In this Master Workshop, a powerhouse panel of industry experts explore the concept of dynamic thinking and how you can create a culture of change across your organization that constantly allows for improved operations, competitiveness and profitability. From design through delivery, you’ll explore and rethink all aspects of your business.

Marketing Strategies for the Future: Level Out & Level Up

Mollie Elkman of Group Two, Kerry Mulcrone of Kerry & Co., Bryan Mecsey of Zillow, and Karen Schroeder of Mayberry Homes
Mon, Feb 7 \ 1:00 pm – 4:00 pm EST \ W304-C
As the clouds part and things begin to level out, now’s the time to reassess your marketing efforts and set a course that keeps you ahead of the competition. This Master Workshop has you covered! The Marketing Umbrella approach is about thinking broadly when it comes to research, strategy, branding, content, digital and experiential marketing. We’ll explore the five elements for building a marketing plan with low spend and big results, and dive deep into the most effective tools out there.

Managing Through Success Complacency: Keeping Your Team on Top of Their Game

Chris Hartley and Cory Charles of K. Hovnanian Homes, and Jennifer Cooper of Evolution Marketing
Tue, Feb 8 \ 3:45 pm – 4:45 pm EST \ W311-C
How do you keep your team on top of their game regardless of market conditions? By sharing a proven process, a panel of experts will take you through the steps that support sales, marketing and training to ensure your team does not fall victim to a great market. Learn how to build, develop and grow powerhouse teams that focus on customer experience, sales and marketing. Understand what roles are vital in today’s world, how to train your teams for success and how to get buy-in for roles that you need in the future.

Extreme Makeover Sales Edition: Empowering Your OSC to Guide Sales Conversion & Customer Experience

Featuring Ingrid Prince of Century Complete, Leah Fellows of Blue Gypsy, Cori Masters of Beacon Homes – Shared Drive, and Heidi Schroeder of ECI | Lasso
Wed, Feb 9 \ 9:15 am – 10:15 am EST \ W315
Are you letting your OSCs take the lead, and are your customers getting what they want? If not, it may be time for an Extreme Makeover of your lead handling process. In this fast-paced, game show style session, our five OSC experts will provide their unique and spirited views to this process. Receive unmatched advice as you learn today’s best practices for lead qualification and conversion while giving your customers the experience they desire.

From Prospects to Profits: A Systemized Process for Sales Success

Featuring Erik Cofield from Association of Professional Builders
Wed, Feb 9 \ 9:15 am – 10:15 am EST \ W311-C
Numbers tell a story, and learning to generate and read numbers within your sales process allows for tremendous insight and smart, accurate decision making. But no manual process can deliver the numbers, the story and benefit of an automation one. In this interactive session, learn how to systemize your sales and leverage your numbers into formulas, decisions and a process that will lead to a great level of success.

How K. Hovnanian Uses AI & Digital Engagement to Put Buyers in Control of Their Buying Journey

Bassam Salem of AtlasRTX and Dana Spencer of K. Hovnanian
Wed, Feb 9 \ 10:15 am – 10:45 am EST \ Tech Bytes – W230
K. Hovnanian Homes has been at the forefront of new digital technologies to reduce friction between builder and buyer throughout the entire customer journey. Explore how they use their website as an important salesperson, and learn about their wildly successful digital assistant, ‘Ana’, text messaging, and other automated technologies that have helped them revolutionize the digital homebuying process.

Does Your Website Have a “Buy Now” Button?

Greg Bray of Blue Tangerine, Carol Morgan of Denim Marketing, and Paul Gortzig of Bokka Group
Wed, Feb 9 \ 11:15 am – 12:15 pm EST \ W311-A
Car dealers have perfected selling cars online — even allowing for a variety of options and upgrades. Why haven’t home builders figured this out? This session focuses on what home builders need to add to their websites to make “Buy Now” possible. Integrating technology with marketing messaging and learning how the sales team supports the customer experience for early adopters is key.

The New Rules for New Home Sales: Reevaluating Your Sales Process & Tactics in a Digital World

Matt Riley of New Home Inc, Chad Sanschagrin of Cannonball Moments, and Myers Barnes of Myers Barnes Associates
Wed, Feb 9 \ 11:15 am – 12:15 pm EST \ W315
In 2020, builders hurried to adapt to a shift to complete online selling. From home tours to closings, every step evolved to a virtual system. In 2021, the unprecedented demand pushed builders and new home sales professionals to their limits. In the haste to keep up, did you institute the best practices? Have you maintained the fundamentals you need? This advanced session will help you look at what works and where you can improve your sales system.

Is Your Sales Team Ready to Keep “By Appointment” Going?

Kimberly Mackey of New Homes Solutions Consulting, Melanie Mickie of Engel & Volkers, and Linda Hebert of Diversified Marketing and Communications
Thu, Feb 10 \ 11:15 am – 12:15 pm EST \ W311-C
For years, sales trainers have preached the value of setting appointments versus simply relying on walk-in traffic. After everything we have experienced in the past two years, have our sales teams finally seen the wisdom in doing so? Data shows that scheduling appointments creates a far better customer experience and equates to approximately 50% better closing rate. Working by appointment also generates more quality time with buyers, fewer tire kickers, more qualified buyers and much more. Join us to learn the systematic approach to help your sales team recognize the continued value of working by appointment and build their sales flow.

Uncover Hidden Gems in Local SEO Optimization

Cabe Vinson of Blue Tangerine
Thu, Feb 10 \ 11:15 am – 11:45 am EST \ Tech Bytes – W230
You understand the importance of SEO. You’ve spent a lot of time and money to optimize your content, site, profiles, meta data and more. Yet you still find yourself asking the question: “Why isn’t my business showing up at or near the top of the search results?” In this Tech Bytes session, uncover some strategies you can implement now to build upon your SEO foundation and improve your local search result rankings.

60 Design Ideas in 60 Minutes

Featuring Dave Miles of Milesbrand, and more
Tue, Feb 8 \ 9:15 am – 10:15 am EST \ Tangerine Ballroom – West Hall F3
In this fast-paced session, industry-leading architects, interior designers, developers and builders will share the most current design ideas and strategies that you can use to update your elevations, renew floor plans, animate streetscapes, enhance amenities and develop dynamic neighborhoods. Using a wide array of drawings and photos, the panelists will show you how cutting-edge design can capture your buyer’s attention and make the sale.

Tools for Growth & Protection When the Market Ebbs & Flows

Mike Dildine and Jared Maybon of Highland Homes
Wed, Feb 9 \ 3:45 pm – 4:45 pm EST \ W304-C
Markets will always have their highs and lows, and for many small business owners, those variations can stunt or slow desired growth, or restrict holding the status quo. This session will highlight the tools used to help builders and remodelers not only accelerate growth beyond their goals, but also protect them from losing traction when conditions of uncertainty, even unprecedented ones, surface in the market.

Meredith Oliver and Kerry Mulcrone in a fun session at IBS 2020

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