Stuart Platt

The Power of Sales Office Displays

February 19, 2025
By Stuart Platt

K. Hov sales office images by Outhouse contractor Matt

Why Homebuilders Can’t Afford to Overlook This Essential Tool

Every touchpoint with a potential homebuyer matters in today’s competitive homebuilding market. From the first moment they walk into a sales office, the experience they have can shape their entire perception of the builder. Investing in creative, high-quality sales office displays isn’t just about aesthetics. It’s about standing out, making an impact, and driving more sales.

Yet, some builders are moving away from dedicated sales offices, choosing instead to rely solely on digital interactions or remote appointments. While technology has its place, eliminating or minimizing the role of a well-designed sales office can be a costly mistake. Here’s why sales office displays remain a crucial part of the homebuyer journey and why skimping on this aspect can put a builder at a disadvantage.

Creating a Lasting First Impression

The moment a homebuyer steps into a model home sales office, they begin forming an opinion about the builder. Are they professional? Do they pay attention to detail? Can I trust them to build my future home?

High-quality displays, such as vinyl wall wrap graphics, floor plan displays, and wall-mounted site plans, create an immersive, informative, and visually appealing environment that reassures buyers they are in the right place. A thoughtfully designed space instills confidence, whereas a sparse or uninspiring space can leave buyers feeling uncertain or even skeptical about the builder’s credibility.

_{Adobe AI generated couple interacting with a Sales Kiosk.}

Standing Out from the Competition

In many markets, homebuilders compete in the same neighborhoods, sometimes even across the street. A compelling sales office design can be the differentiator that helps one builder stand out from the rest.

Imagine two homebuyers visiting back-to-back sales offices. One builder features stunning wall graphics showcasing the lifestyle of the community, engaging video displays with customer testimonials, and an interactive site plan that allows buyers to visualize available lots. The other builder offers only a few brochures and a generic table with a sales rep. Which experience is more memorable? Which builder will leave a stronger impression?

Investing in creative and high-quality displays sends a message that the builder values their product, brand, and, most importantly, customers.

The Psychology Behind Visuals and Tapping into Emotion

Homebuying is an emotional process. I dare you to deny that. Buyers aren’t just choosing a house; they’re envisioning their future. A well-designed sales office fosters positive emotions, making homebuyers feel excited, inspired, and comfortable. Here’s how:

Trust and Confidence: Professionally designed displays communicate stability and professionalism, making buyers feel they’re working with a reputable builder.
Excitement and Aspiration: Lifestyle imagery, high-quality renderings, and engaging video content help buyers imagine themselves living in the community.
Clarity and Understanding: Interactive maps, floor plans, and community overviews eliminate confusion and make it easier for buyers to visualize their options.

Without these elements, a sales office can feel impersonal, transactional, or even forgettable. We want to inspire buyers to take the next step. Creating a memorable environment is worth it if buyers remember you after they walk out the door.

Wall wrap of motorcyclist in garage — _{Visually stunning garage wall wrap demonstrates the emotional appeal of wall wraps}

What’s Lost Without a Sales Office?

Builders who eliminate or scale back their sales offices risk losing a key element of the sales process. A well-staffed and well-designed space allows sales teams to:

Guide buyers through the decision-making process in a controlled, branded environment.
Build relationships and answer questions in real-time.
Reduce buyer hesitation by providing visual and tangible reinforcements of the community’s value.

Without a dedicated space, buyers may rely on online research alone, where competing builders have just as much visibility. Worse, buyers may lose interest or become overwhelmed without the personal guidance and reassurance a sales office provides.

Weighing the Quality vs. Cost Investment

Some builders hesitate to invest in high-end sales office displays due to cost concerns. However, opting for cheap or outdated materials or skipping displays altogether can be even more expensive in the long run. Poor presentation can lead to lost sales opportunities, reduced buyer confidence, and a weaker brand reputation.

On the other hand, high-quality, well-designed displays have a lasting impact and require minimal updates compared to the revenue they help generate. A well-thought-out investment in sales office displays pays for itself through increased buyer engagement, higher conversion rates, and stronger brand loyalty.

The Bottom Line: Sales Office Displays Drive Results

For national production homebuilders, the sales office is more than just a place to meet buyers. It’s a critical tool in the sales process. The right displays create an engaging, informative, and emotionally compelling experience that turns interest into action. In a market where first impressions and differentiation matter, builders can’t afford to overlook the power of a well-designed sales office.

Now is the time to invest in displays that showcase your brand, engage buyers, and set your communities apart. After all, a strong first impression leads to a lasting relationship and, ultimately, more home sales.

Want to learn more about Sales Office Displays?

Contact us

This is what my home will look like? I was blind and now I can see! Hallelujah!

January 21, 2025
By Stuart Platt

—probably said by around 75% of new homeowners using interactive floor plans.

Outhouse video of site map, to interactive floor plan using furniture to scale floor planner

Buying a new home is a rollercoaster ride of emotions. From the excitement of picking out the perfect neighborhood to the dread of deciphering traditional blueprints that look like a game of Tetris gone wrong, it’s a process that could use a little less stress and a lot more fun. Enter interactive floor plans—the unsung hero of homebuying, making lives easier and dreams closer to reality.

Interactive floor plans are like a crystal ball for future homeowners. Instead of squinting at static floor plans that seem more suited for engineers than everyday folks, you get an immersive, easy-to-use tool that shows you exactly what your new home could look like. Whether it’s a 2D layout or a 3D walk-through, these plans let you explore every nook and cranny of your potential palace.

Wait, so this is what my bedroom will look like with an actual bed in it? And I still have room for a yoga mat? This is sorcery!” —probably said by every millennial buyer ever.

With features that let you zoom in and customize layouts, interactive floor plans put the power back in your hands. Suddenly, picking a home doesn’t feel like a guessing game; it feels like designing your personal dream space—without the confusion and uncertainty.

The Stress of “What Ifs”? Gone.

Happy Homeowners, man and woman hugging. Man lifts woman into the air. Boxes scattered around room ready to unpack. — Happy homeowners courtesy of Adobe Stock

Buying a home comes with a million “what if”s. What if the kitchen’s too cramped? What if the living room doesn’t fit our couch that is basically a family heirloom? Interactive floor plans kick those doubts to the curb by letting you visualize your future home in a way traditional tools never could.

I’m sorry, I can just drag and drop then resize furniture to see how it fits? I feel like a one-person moving company!” —an exasperated but thrilled first-time buyer.

Customization for the Win

Interactive floor plans are more than just pretty pictures. They’re customizable, allowing you to play around with layouts, options, and even kitchen appliances. Want an open-concept kitchen? Boom, done. Thinking about adding a home office? See exactly how it fits before committing.

I just turned my three-bedroom into a four-bedroom with an office nook, all before my second cup of coffee. Take that, HGTV!” —a suddenly confident buyer.

Not only does this customization make the process fun, but it also reduces miscommunications with builders. When you know exactly what you want, there’s no room for “I thought you meant this” moments. It’s a win-win.

It’s like visiting the model home, minus the awkward small talk with the sales agent.” —an introverted and happy new homeowner.

I was sick, and I designed my future house in my pajamas with a tissue stuffed in one nostril. Modern technology really peaked here.” —a satisfied buyer who fully recovered and is now living their best life.

Builders, Take Note: Happy Buyers = Happy Sales

Interactive Floor Plan labeled with many of the pros for both builder and buyer

For builders, offering interactive floor plans isn’t just a nice-to-have; it’s a must. Buyers are more likely to commit when they feel confident in their choices. And nothing boosts confidence like being able to see, tweak, and explore your home before it even exists. Since the first IFP was created decades ago, Outhouse.net is leading the charge, helping builders provide these tools that make buyers swoon.

Conclusion: The Homebuying Hero We Deserve

Interactive floor plans aren’t just about convenience—they’re about transforming the homebuying journey into something exciting and stress-free. They bring clarity to the chaos and turn dream homes into tangible realities. And hey, if you’re lucky, they might just save you from buying a house with a kitchen island that’s one cupboard short of perfect.

Thanks to interactive floor plans, I found my dream home and avoided a layout disaster. Now I’m just wondering if they can help with furniture shopping, too.”—a relieved new homeowner and soon-to-be dedicated IKEA customer.

Stuart Platt, Managing Partner at Outhouse LLC restructured his 25+ year company to an Office Optional (OffOp) business model in 2018. Stuart’s version of the OffOp model enabled the company of nearly 40 employees to downsize its physical office from 14k sf to 6k sf. Based in Phoenix, local employees desiring to work in the office for a few days, weeks or months can reserve any open desk whenever they want. The remaining employees work from home, fulltime across 10 different states and counting. Schedule time to talk with Stuart at IBS by emailing him at StuartP@outhouse.net.

Want to work smarter, not harder? The Outhouse/Blue Gypsy Coffee Station in Sales Central has just what you need:
• Coffee and snacks to improve hustle
• Relaxation to improve recall
• A chance to schedule time with your favorite Home Builder Digital Assets Expert, Kevin Weitzel, here :
https://calendly.com/kevin-weitzel/sales-central-meeting

Nurturing Emotional Motivators in Homebuyer Engagement

October 10, 2024
By Stuart Platt

Man looking at interactive floor plan with multiple homebuilder browsers open

Human emotions are a powerful force, especially when it comes to purchasing a home. While homebuyers may believe their decisions are primarily driven by logic, the truth is, how they feel plays a significant—often subconscious—role. And in today’s digital-first world, that emotional connection begins long before the first in-person meeting; it starts online, the moment they visit your website.

Production home builders across the country offer similar baseline information on their websites—square footage, pricing, number of bedrooms, garage options. These metrics are essential, but they don’t differentiate you from competitors. To stand out in a crowded marketplace, your website must engage potential buyers on an emotional level. The builders who succeed will be those that move beyond data points and create an experience that resonates deeply with the emotions that drive purchasing decisions.

Breaking Through the Research-Only Mindset

Every homebuyer begins their journey in research mode, focused on gathering data to compare builders. They have a checklist—square footage, budget, number of rooms—and they visit one builder website after another, reviewing their options. The challenge for your marketing team is to disrupt that research-driven mindset and inspire potential buyers to linger, explore, and imagine themselves living in one of your homes.

This shift happens when your website transcends utility and starts tapping into the emotional motivators that drive decisions. Features like interactive floor plans (IFPs), 3D visualizations, and space planning tools can evoke creativity and excitement, encouraging users to move beyond simple data collection. The longer they stay engaged, the more likely they are to envision their future in one of your homes—and ultimately, to contact you.

The Power of Emotional Motivators

Emotional motivators are the psychological triggers that influence buyer behavior. According to Harvard Business Review, over 300 emotional motivators impact purchasing decisions, from choosing a brand of gum to selecting a home. For the homebuilding industry, the following five motivators are critical in shifting homebuyers from a research mindset to one of creativity and emotional investment:

Freedom: Buyers want to feel empowered. Websites that restrict access to information—whether through mandatory registration or withholding key details—stifle this sense of freedom. Open access to pricing, floor plan options, and even premium lot fees makes buyers feel in control. When buyers can freely explore, they are more likely to create emotional connections.

Freedom encourages creativity… Creativity encourages fantasy…
Fantasy encourages emotions… and emotions encourage purchases”.

Excitement: Excitement heightens emotions and accelerates decision-making. Tools like virtual walkthroughs and interactive site plans allow buyers to visualize their future, creating an emotional response that drives action. By fostering excitement early in the process—before they even speak with a salesperson—you increase the likelihood of a conversion.
Ownership: Empowering buyers to customize their future home—choosing finishes, adjusting floor plans, selecting options—instills a sense of ownership. This emotional attachment strengthens their commitment and increases their willingness to move forward with a purchase.
Security: Homebuyers are naturally anxious. They want to know the details: costs, layouts, school districts, and lot availability. The fewer questions a buyer has to ask, the more secure they feel. Your website should anticipate and answer these questions, reducing uncertainty and building trust.
Confidence: Confidence is the culmination of effectively nurturing all the previous motivators. When a homebuyer feels secure, excited, and in control, their confidence in both the decision and the builder solidifies. A website that fosters this confidence will convert visitors into buyers before they’ve even stepped foot in a model home.

Create an experience that inspires people to believe, “I CAN DO IT”
…and they will.

Interactive Floor Plans: The Cornerstone of Emotional Engagement

Of all the tools available to home builders, interactive floor plans (IFPs) are the most powerful for engaging emotional motivators across all demographics. While other features like virtual tours and 3D renderings are valuable, IFPs provide a unique opportunity for buyers to personalize their future home, creating a sense of freedom, ownership, and security—all in one experience.

However, not all IFPs are created equal. To truly leverage their potential, your IFPs must include:

Accessibility on All Devices: Buyers should be able to explore floor plans on their phone, tablet, or desktop, seamlessly. If the experience is clunky or limited to certain devices, you risk losing valuable engagement.
Dynamic Pricing: The best IFPs show live pricing that adjusts based on selected options and upgrades. This transparency enhances feelings of freedom and security, as buyers can immediately understand how their choices impact the final price.
Advanced Space Planning: An IFP should allow buyers to visualize their own furniture and fixtures in the space, giving them the freedom to design their home as they see fit. The more detailed and customizable this feature is, the stronger the sense of ownership and emotional connection. The best space planners will even have a library of electrical components (lights, outlets, security cameras, etc.).
Lead Generation Integration: Buyers who invest time customizing their dream home are prequalified leads. The IFP should seamlessly collect contact information and feed it into your CRM, ensuring your sales team can follow up with engaged, motivated buyers. If you do not utilize CRM, make sure the IFP platform has an integrated lead management system.

The right Interactive Floor Plans will nurture all Emotional Motivators.

Conclusion

In today’s competitive homebuilding market, it’s not enough to simply meet the needs of your buyers—you have to connect with them on an emotional level. By harnessing the power of emotional motivators and incorporating the right digital tools into your website, you’ll not only engage potential buyers, but inspire them to envision a future in one of your homes. After all, when you create an online experience that fosters freedom, excitement, ownership, security, and confidence, the decision to choose you becomes

Stuart Platt is Managing Partner at Outhouse LLC, an industry leader dedicated to providing an extensive and integrated menu of products and services to production home builders across the world. These services include but are not limited to Architectural Drafting, 3D Renderings, Virtual Tours, Animations, Interactive Floor Plans, Interactive Site Plans, Interactive Sales Office Displays, Interior and Exterior Visualizers, Graphic Design, Commercial Printing, and more. Outhouse is the ONLY company in the nation providing all of these services in house.

Join Stuart Platt at the Home Builder Digital Marketing Summit this October 23-24th! He’ll be diving deep into the strategies discussed in this blog, sharing insights on how to create an online experience that resonates with potential buyers on an emotional level. Don’t miss this opportunity to connect with Stuart and other industry leaders to elevate your digital marketing game.

Join us back here at OutThink in November for Part 3 of Bill Gelbaugh’s Unlocking Outhouse’s Potential with OKRs .

Why Interactive Floor Plans are a Must

October 8, 2024
By Stuart Platt

From “It’s Neat” to “It’s Needed,” Why IFPs are a Must

Remember in the spring of 2020, when literally no one was out looking at new homes, and home builders finally began going all-in on digital marketing? The big question once the world opened back up was whether or not websites would retain the same level of prominence. That question has been answered, and it is an emphatic “Yes!” Even homebuyers who visit model homes typically conduct a majority of their research online before they ever drive to one of your communities.

What was once a rare luxury on a builders’ website, Interactive Floor Plans (IFP’s) have become an industry expectation. Builders who thought IFP’s were more novelty than a functional sales tool can no longer argue the overwhelming evidence that IFP’s engage buyers, resulting in:

Increased time on their websites.
Increased qualified homebuyer leads.
Increased number of options sold.
Creating positive emotional connections to your plans.
Converting leads to active prospects in a faster timeline.

*Analytics help builders see who their potential buyers are, where they are coming from, the most popular options, and a whole lot more.*

Builders also find IFP’s equally as valuable to their sales team as they are to the homebuyer. Why? One reason is that comprehensive IFP’s can answer 80% of the questions your sales staff needs to field. The buyer experience is tremendously better when the simple questions are already answered, allowing the sales team to focus on selling instead of trying to help figure out how furniture will work, how options change square footage and price, “…and why do I lose the casita option when I choose the expanded garage?”

Picking the right IFP vendor the first time is of the greatest importance.

Not all IFP’s are created equal

When choosing a vendor to build and host what is arguably your most important online sales tool, in addition to the basics, make sure the platform you select has ALL the following advanced features:

Branding – First and foremost, ensure your IFP’s are skinned and colored to match your website, logo, and corporate colors.

Lead Generation – The ability to save a custom plan that not only tracks these leads, but also pushes them to your CRM.

Space-Planning – A detailed furniture library with scalable items for every room, including the garage and outdoor living areas.

Live Updates – Dynamic pricing and square footage so as buyers add options the price and square footage automatically reflect that.

Hot Spots – Clickable icons within your plan allowing buyers to open renderings, photos, videos, virtual reality and any other eye candy to keep them engaged.

Device Agnostic – Regardless of the brand of computer, laptop, tablet or phone, your IFP’s work on ALL of them.

Today’s homebuyers expect advanced features when designing their homes and planning furniture layouts with an Interactive Floor Plan.

Picking the right IFP vendor from the start is of the greatest importance. Select a company that knows what they are doing because this is not a process you want to go through a second or third time. If you find yourself dissatisfied with your IFP’s (or vendor) after creating them, they can’t simply be transferred to another vendor. You must pay to have them rebuilt from scratch again.

20-years ago Outhouse was one of the first to offer IFP’s to home builders. Our platform continues to deliver the most mature, dependable, feature-rich, engaging user experience in the industry. Our IFPs are designed to incorporate your renderings, virtual tours, visualizers and more, making it easy for homebuyers to engage with all of your digital tools. Click here for an example. In 2023, we also gave our administrative backend a massive upgrade, so your interactive floor plans, interactive site plans, and interactive kiosks are now housed in the sleek, intuitive, new Outhouse Interactive Control Center. Contact us today to learn more

About the Author: Stuart Platt is Managing Partner at Outhouse LLC, an industry leader dedicated to providing an extensive and integrated menu of products and services to production home builders across the world. These services include but are not limited to Architectural Drafting, 3D Renderings, Virtual Tours, Animations, Interactive Floor Plans, Interactive Site Plans, Interactive Sales Office Displays, Interior and Exterior Visualizers, Graphic Design, Commercial Printing, and more. Outhouse is the ONLY company in the nation providing all of these services in house.

Code Cracking: Unlocking the Power of Analytics in Interactive Floor Plans

October 1, 2024
By Stuart Platt

You implemented Interactive Floor Plans (IFPs) on your website months, if not years ago. Maybe you have seen a report that your IFPs are experiencing a lot of visits which is fantastic; but what else can you find out? You ask yourself, what other information can I gain from Google Analytics and how can I take advantage of this data?

With Google Analytics 4 or ‘GA4’ replacing the traditional and familiar Universal Analytics (UA) platform, your second question may be, what is different, and how will it affect me?

Information Gathering

First, to gather data from your IFP’s, you need to ensure your IFP provider allows access to this data. Some, but not all, IFP providers already allow builders access to reports showing data on basic information like demographics, time on site, which plans are getting the most views, number of views, etc. However, there is little to take advantage of with this data. It is critical to work with IFP providers like Outhouse, LLC, who allow access to deeper details that provide actionable value. These deeper details include, but are not limited to:

How users found your website (clicking an ad, social media, search engines, etc.)
Popularity of communities and plans.
Popularity of specific options selected.

With this information, your Online Sales Counselors can guide homebuyers to a home that best fits their needs. Your marketing department can better budget how and where ads are most effective in gaining new traffic. Your plan development team gets a better understanding of what options are most valued by homebuyers.

Google Analytics 4 – What’s New?

GA4 may improve reports for builders in a few areas. Events are a great way to track meaningful actions on your website. One difference between Google’s UA and GA4 is that UA would count the number of ‘hits’, times a specific option is clicked and viewed. We discovered almost every home builder will find their optional Enlarged Shower in Owner’s Bath is clicked and viewed more so than any other option. From that data you might think it is the most purchased option, but that isn’t always the case. It only means it is clicked more than any other option, but not always kept. With GA4 you can more easily drill down to find what options are clicked and KEPT, giving you more accurate data on the most popular options.

Another example is that Outhouse’s Save Plan feature asks for a person’s Name, Email, and Phone Number to save their plan. However, the phone number is made optional because GA4 shows by requiring buyers to enter a phone number, many would discard saving their plan altogether. With this information, Outhouse adjusted their Save Plan feature to make phone numbers optional. In doing so, this dramatically increases the number of saved plans, creating more hot leads for builders to pursue.

Interactive Floor Plans can be the most powerful tool on your website to engage homebuyers and generate leads. When builders utilize an IFP platform that provides access to deeper analytics, they are truly gaining a better understanding of their buyers to take meaningful actions in selling more homes.