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Strategies for Staying on Top of Home Builder Software Integration: With Insights from Kevin Weitzel


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Outhouse Partner Shares Game-Changing Approaches for Streamlining Operations and Enhancing Customer Experience

In the rapidly evolving world of home building, integrating cutting-edge software solutions has become crucial for success. Kevin Weitzel, a partner at Outhouse, brings his expertise to the forefront, highlighting three key areas where technology integration can significantly impact a home builder’s operations and customer experience. From streamlining lead management to revolutionizing visual asset presentation, Weitzel’s insights offer valuable strategies for home builders looking to stay competitive in today’s market. This blog post explores three critical areas of software integration that can transform how home builders operate and interact with potential buyers.

The CRM Conundrum: Automating Lead Capture

If you have more than a couple leads coming in each day, importing them directly to your Customer Relationship Manager (CRM) is essential… why would anybody want to clerk the consumer given information into their CRM, again, from whatever platform is generating your leads.

–Kevin Weitzel, Outhouse Partner

This is an important point that highlights a critical aspect of efficient lead management and customer relationship management in the home building industry. Here’s why it’s so significant:

Efficiency and Data Integrity: Automatically transferring leads directly into a CRM eliminates the need for manual data entry. This saves time and reduces the risk of human error in transcribing information.

2. Speed of Response: Immediate lead import allows sales teams to respond quickly to potential customers. In the competitive home building market, rapid response times can be crucial in securing a sale.

3. Resource Allocation: By eliminating the need to “clerk” or manually enter consumer information, staff can focus on more valuable tasks like follow-ups and relationship building.

4. Customer Experience: Consumers expect a seamless experience. Having to provide information multiple times can be frustrating and may negatively impact their perception of the builder.

5. Data Consistency: Automated lead imports ensure that all leads are handled consistently, regardless of their source or the time they come in.

6. Scalability: As a home builder’s business grows, manually entering leads becomes increasingly time-consuming and impractical. Automation is essential for scaling operations efficiently.

7. Analytics and Reporting: Direct lead imports allow for more accurate tracking of lead sources and conversion rates, which is crucial for optimizing marketing strategies.

8. Integration Benefits: When leads automatically flow into the CRM, it’s easier to integrate with other systems like marketing automation tools, further streamlining the sales process.

9. Competitive Advantage: Builders who can quickly and accurately process leads are better positioned to outperform competitors who rely on manual processes.

In essence, the statement underscores the importance of streamlining the lead capture process in the home building industry. It emphasizes that in today’s fast-paced, technology-driven market, manual data entry is an unnecessary and potentially detrimental step that can be easily eliminated with proper system integration.

The ERP Challenge: Overcoming Obstacles to Real-Time Pricing

Integrating your Enterprise Resource Planning (ERP) system with your interactive floor plans to achieve real-time pricing is a great idea.  Often easier said than done, the lynch pin in this process is almost always the ERP.  The desire from the home builder is there, but far too often, the ERP itself is intentionally lacking in the ability to feed the data, via an Application Programming Interface (API), into other platforms.  Once implemented, the biggest issue is the ERP provider breaking the feed connections; sometimes regularly.”

Kevin Weitzel, Outhouse Partner

The importance of ERP data for real-time pricing in home building cannot be overstated, and the challenges Kevin highlights are significant. Here’s why his point is crucial:

1. Accurate and Dynamic Pricing: Real-time ERP data enables home builders to adjust pricing instantly based on current costs, market conditions, and inventory levels. This ensures competitive and profitable pricing strategies. [6]

2. Customer Satisfaction: Up-to-date pricing information allows sales teams to provide accurate quotes to potential buyers, improving customer trust and satisfaction. [7]

3. Efficient Resource Management: Real-time data helps with better resource allocation and inventory management, reducing waste and improving profitability. [6]

4. Informed Decision Making: Access to current data allows management to make quick, informed decisions about pricing, promotions, and product offerings. [8]

5. Competitive Advantage: Builders who can offer real-time pricing are better positioned to respond to market changes and competitor actions swiftly. [9]

These issues underscore the need for home builders to carefully evaluate ERP solutions, prioritizing those that offer robust API capabilities and reliable data integration. It also highlights the importance of ongoing dialogue with ERP providers to address these challenges and push for more open, flexible systems that truly support the needs of modern home builders.

Revolutionizing Visual Assets: The Power of Integration

“An easy integration for any homebuilder website is to put all visual home assets on one web page. Why have various assets for a particular home/plan on separate pages?  It is quite easy to integrate all of the home’s assets onto a single page.  As an example, images and/or virtual tours can be linked as hotspots on both Interactive AND static floor plans.  When not linked, a menu of a gallery accessible on a floor plan is easy and garners engagement.”

Kevin Weitzel, Outhouse Partner

Interactive floor plans, renderings, visualizers, and virtual tours for a single home should all be on one page of a homebuilder website for several key reasons:

1. Improved user experience: Combining these elements on a single page allows potential buyers to easily access and navigate between different visualization tools without leaving the page. This creates a seamless, intuitive experience that keeps users engaged. [10][4]

2. Enhanced information retention: By offering multiple visual representations in one place, homebuyers are more likely to retain information about the home. This multi-faceted approach caters to different learning styles and preferences. [10][12]

3. Increased engagement and time on site: Interactive elements like floor plans and virtual tours are known to keep visitors on a website longer. Grouping these features on one page encourages extended exploration, increasing the chances of conversion. [12][13]

4. Streamlined communication: Having all visual tools in one location simplifies the process of sharing information with potential buyers. It reduces the need for multiple meetings or explanations, saving time for both builders and customers.[13]

5. Competitive advantage: Offering a comprehensive, interactive experience on a single page demonstrates a homebuilder’s commitment to innovation and customer service. This can set them apart from competitors and appeal to tech-savvy buyers. [13]

6. Personalization opportunities: Integrated interactive elements allow for easier customization. Buyers can explore different options and visualize changes more effectively when all tools are accessible in one place. [12][13]

By consolidating these features on a single page, homebuilders can create a more effective, engaging, and user-friendly online experience that better serves potential buyers and increases the likelihood of conversions.

Conclusion: Embracing Integration for Future Success

Kevin’s insights underscore the importance of embracing integrated software solutions in the home building industry. By addressing challenges in CRM lead capture, ERP data integration, and visual asset presentation, home builders can significantly enhance their operations and customer experience, positioning themselves for success in an increasingly competitive market.

Citations:

[1] https://subcusa.com/5-reasons-why-construction-companies-need-a-crm-today/

[2] https://blog.velocity23.com/blog/making-home-builder-crm-plan-nhbj

[3] https://www.builderdesigns.com/resources/blog/maximizing-roi-why-a-reliable-crm-system-reigns-supreme-for-homebuilders

[4] https://www.motionops.com/blog/importance-of-crm

[5] https://info.builderfunnel.com/what-is-the-best-crm-for-home-builders

[6] https://www.priority-software.com/blog/how-does-an-erp-real-time-data-support-business-growth/

[7] https://www.silkcommerce.com/epicor/maximizing-the-use-of-erp-data-for-real-time-pricing-for-quotes/

[8] https://www.linkedin.com/pulse/improve-your-reporting-real-time-erp-data-sagesoftware

[9] https://www.vialaurea.com/en/blog/blog-posts-3/the-power-of-real-time-data-in-erp-systems-21

[10] https://truplace.com/real-estate/3-reasons-floor-plans-are-great-virtual-tours/

[11] https://rextheme.com/real-estate-floor-plans/

[12] https://graphiclanguage.net/blog/benefits-of-interactive-floorplans/

[13] https://www.ecisolutions.com/blog/residential-construction/revolutionizing-home-buying-the-power-of-interactive-floor-plans/

Know Your Homebuyer Audience


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Are you surprised by the new home construction trends in your own city?

Two homes, one much bigger than the other.
Guess which house is the newbie?!

Having been in the industry for nearly 30 years, it is not often that I am surprised by trends in new home construction. The goal is to sell to anyone who financially qualifies. And, in these times of elevated interest rates and home prices the buzz is all about affordability, which typically translates to smaller homes. So, I am shocked to see the newest homes being built in my “affordable” neighborhood are 50%+ larger and significantly more expensive than my home that was built in the fall of 2022. The families shopping for homes right now are, apparently, looking for space, and have the means to afford a bigger house. And I guess that makes sense. Although there genuine efforts by cities and builders to create affordable housing, with a median price of $430,000 nationally per realtor.com, there really aren’t many homes that are affordable right now for first-time homebuyers. This hammers home the importance of knowing your core audience, building for them, and marketing to them appropriately.

There are many builders who do this well and adapt to the changing environment. One example is Arizona based Meritage Homes whose mission today is, “To design and build homes that are innovative, built with care and superior craftsmanship, which deliver enduring value.” Contrast that with their mission a couple years back, “To build move-in-ready affordable homes for entry-level and first move-up buyers,” and you can see the evolution to better reflect the current new home market.

How can you be sure you are targeting the right audience? Begin with a review of your overall marketing strategy. Do your website, sales offices, and print marketing appeal to the potential buyers you are attempting to attract? Although first-time and luxury home buyers are both seeking out their dream homes, the marketing for these two distinct groups looks very different. This is where consultation with marketing experts like Denim Marketing, Blue Tangerine, Adlanta Creative, and Bokka Group to name a few, can be highly beneficial.      

Next, review your digital marketing tools, and upgrade them if necessary. If you are still using static floorplans and stick renderings, think again. Interactive floor plans, renderings, virtual tours, animations, and visualizers all play an integral role in engaging homebuyers and selling homes.

Interactive Floor Plans (IFPs) have universal appeal, and every builder website should feature them. Buyers of all demographics love to select structural options and customize their living spaces with the interactive furniture planner. 

Interactive floor plan with furniture.
Outhouse’s new colorized Interactive Floor Plan

Quality renderings are essential for all builders as well. Black and white stick drawings are never a good option, even for the simplest of homes. Standard 3D (Outhouse Bronze and Silver) renderings are perfectly acceptable for homes at lower price points. For move-up and luxury homes, you will want to implement 3D photoreal renderings (Outhouse Gold). Luxury and custom builders may want to opt for Platinum renderings that can be further enhanced and customized.

Should your budget for digital marketing tools be a bit larger, investing in animations and virtual tours pays off in two significant ways. First, they enable homebuyers to digitally explore your homes from anywhere. Second, both are available at a fraction of the cost of constructing a model home. Your target buyer should be the top consideration when choosing which format to offer. Younger buyers prefer user-controlled virtual tours. Buyers over 50 typically gravitate towards video format animations.

Visualizer showing a before and after kitchen
Visualizer’s allow home buyers to customize interiors and exteriors

Another online tool appealing to home buyers at all price points is the Visualizer. With both interior and exterior versions available, buyers can mix and match colors and finishes to achieve the desired look and feel. The visualization process is so much easier than making selections for an entire house based on one-inch paint chips and tiny floor, counter, and cabinet samples. It also removes some of the pressure and stress from the design center visit.

Here are a couple more ideas to help you connect with your appropriate audience:

Elevate your brand with distinguished print marketing. Consider the hotel industry when investing in print—the swankier the property, the more excellent the print collateral. The manager of the high-end hotel presents you with a “folio” at checkout, not simply hands or emails you a bill. Although print appeals greatly to buyers in the luxury home market, even younger homebuyers like to walk away from the sales center with a brochure featuring their preferred floor plan and elevations at a minimum. In today’s digital world, people still appreciate a tangible marketing piece when making one of their biggest life purchases. Why not present them with something sophisticated or fun, and memorable?         

Printed brochure showing families participating in various activities
A great print piece makes a lasting impression!

Today, the most progressive builders are transforming their websites with artificial intelligence (AI) to better understand and target their audience. Like that provided by openhouse.ai, AI offers home buyers a personalized shopping experience and predicts where your unique market is going with more accuracy.

So take some time during this evolving housing market to understand your homebuyer and determine if your current marketing strategy is meeting their needs. If not, consider working with online marketing experts to determine which digital and on-site tools will move the needle most with your target audience to increase your new home sales.   

Optimizing the Design-Market-Sell Continuum: Tips for Home Builders – Part 2


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In the dynamic world of homebuilding, a term that often echoes through the corridors of innovation is “value engineering.” Investopedia defines it as a strategic method aimed at delivering essential project functions at the minimum possible cost. This approach champions swapping out materials and methods for more cost-effective alternatives while maintaining the integrity of functionality—and, we’d argue, quality, too.

At Outhouse, this principle is at the heart of our Design-Market-Sell methodology. Our suite of services—from drafting to visual aids and digital innovations to print solutions—caters to builders across the spectrum. Yet production home builders crafting anywhere from 30 to 3,000 homes annually, stand to gain the most from our holistic approach. By integrating our seasoned Computer-Aided Design (CAD) expertise, builders can forego the hefty expense of maintaining an in-house drafting team. As our CAD wizards work their magic, our graphics and rendering teams get cracking on interactive floor plans, site maps, virtual tours, and much more, paving the way for a seamless transition to print media and sales office displays. This cohesive strategy not only accelerates your market entry but does so with significant cost efficiency. And therein lies the secret to mastering the Design-Market-Sell continuum.

In the first chapter of this series, we unpacked the foundational tools every builder needs to design, market, and sell new homes. Now, let’s dive into the digital realm that captivates homebuyers and enriches their purchasing journey.

Crafting Emotional Connections: The Power of Interactive Floor Plans and Site Maps

Outhouse has been at the forefront of Interactive Floor Plans (IFPs) and Interactive Site Maps (ISMs) for over two decades, boasting a portfolio that’s as robust as it is innovative. Optimized for mobile use, these tools work like a dream on any device, aligning perfectly with the preferences of over 70% of today’s homebuyers.

Headshot of Outhouse VP of National Accounts Erin Kearney against a wood plank backdrop with the words, "Helpful Tips - Visualizers"
Erin Kearney, VP of National Accounts

Erin Kearney, our VP of National Accounts, emphasizes the importance of understanding buyer needs and adopting a personalized sales narrative. The ability to swiftly capture and analyze consumer preferences sets a builder apart in a market brimming with competition. IFPs and ISMs are more than mere marketing gimmicks; they are bridges to potential buyers’ hearts and minds, allowing them to visualize and tailor their future homes. This emotional engagement is akin to the bond formed during a car’s test drive, transforming a potential purchase of “your house” into “my home.”

Moreover, ISMs offer a comprehensive view of available lots, linking directly to elevations, IFPs, virtual tours, and more, thus streamlining the journey from lot selection to home customization.

Marrying market insights with interactive tools is critical to truly excel in sales. These technologies elevate customer interaction and deepen the emotional bond with their future homes, positioning builders as pioneers in their field.

Sketch of Marilyn Monroe against a wood plank backdrop with the words, "Helpful Tips - Interactive"

Maximizing Engagement with IFPs and ISMs

Success with IFPs and ISMs hinges on precise construction documents and strategic website placement. Marcy Smith, our incredibly talented but media-averse Graphic Department Production Manager, shares invaluable tips for optimizing these tools:

  • Ensure clarity and accuracy in your CAD files before engaging with a digital tools provider. Autodesk offers a free ‘DWG TrueView’ for this purpose.
  • Incorporate a PDF version of your CAD files for ease of reference.
  • For IFP projects, detailed CAD files minimize back-and-forth, saving time and resources.
  • Clearly delineate desired lots for ISMs, especially in master-planned communities, to avoid unnecessary costs.
  • The placement of these tools on the website is crucial; they should be prominently displayed for easy access by potential buyers, enhancing engagement and site retention.
Headshot of Outhouse partner Stuart Platt against a wood plank backdrop with the words, "Helpful Tips - Visualizers"
Outhouse partner Stuart Platt

Virtual Reality: The Frontier of Digital Engagement

Virtual Reality (VR) stands as the latest marvel in digital homebuilding tools, offering virtual tours, animations, and visualizers that transport the model home experience to buyers worldwide. Stuart Platt, an Outhouse partner, advises:

  • For interior VR projects, consider selecting from Outhouse’s extensive library of interior designs to save on costs, unless custom designs are necessary.
  • Utilize color and material visualizers to give buyers a comprehensive view of their customization options, though it’s wise to limit exterior color schemes to maintain community aesthetics.

As a quick VR refresher: Virtual Tours are user-controlled tours – buyers click from room to room. Animations are essentially a video tour. And, Visualizers are customization tools that allow buyers to select options, colors, and finishes whether it be interior cabinets and countertops, or exterior roofing, stone, and siding.

In Summary

The key to optimizing the design-market-sell continuum is to work with a sole provider like Outhouse – the outsource hub for home builders. Whether launching a new community or seeking innovative cost-saving strategies, Outhouse is here to guide you through optimizing your design, market, and sell process. Reach out today to explore how we can transform your homebuilding journey.

Unlocking Success in the Competitive Home Sales Market: How Interactive Tools and Incentives Make New Builds a Smart Choice


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Architect checking house floor plan for new build on tablet device
Architect checking new build floor plan on tablet courtesy of Envato Elements

For the past few years, potential homeowners have been facing a challenging scenario – soaring mortgage rates that threaten to make their dream of owning a home harder and harder to reach. The low supply of existing inventory due to families not moving from their low-interest-rate homes is making the situation even worse. The financial waves of the housing market have left many potential buyers contemplating their options.  Is it still feasible to dive into the deep waters of mortgage loans when the rates are riding too high? Or should they seek the calmer shores and consider a different route altogether?

In this blog, we’ll explore why the alternative path that more and more prospective homeowners are setting their sights on, purchasing a new build home, might be a better option. We’ll also talk about some of the most alluring incentives that home builders can leverage to take advantage of this market. Finally, we’ll talk about the need for home builders to have an effective website with engaging digital tools to set themselves apart from their competitors.

New builds come with some advantages to existing properties. Among these advantages might be the ability to customize the home, energy efficiency, warranty coverage for the initial year of ownership, and lower immediate maintenance costs. Builders that can market these advantages as cost saving advantages might just win prospective buyers from the resale market.  What home buyer doesn’t want to save on every aspect possible of homeownership?

So, what home builder incentives are the most attractive to new home buyers? As mortgage loan interest rates soar, there are two stand out incentives.  First, closing cost assistance can reduce the financial burden of a new home buyer at the time of closing.  This makes homeownership much more attainable to buyers at these heightened rates. The second is interest rate buydowns! Some builders are offering to buy down the buyers’ mortgage rate to get the prospective buyer to a more manageable monthly mortgage payment. From this writer’s logic, this frees the buyer to only need finances for one of the two things themselves. They either need enough money for a down payment or an interest rate buy down if they want a nice low payment for the term of their dream home.

Housing market affordability is so strained that this Fortune 500 homebuilder is offering a fixed 4.25% mortgage rate in some communities

Check out this article from Forbes!

Builders have a myriad of other incentives aside from these two.  They can offer base price discounts on specific homes. This usually happens with the first few homes in a new development.  They can offer free or discounted upgrades, customizations, or appliance packages.  They can also offer to pay HOA fees for the first year. These are just a few of the incentives available that can make new construction more financially attractive than purchasing an existing home.

Never Underestimate the Value of a Good First Impression.”

You’re with me this far. You’re a builder. You offer some of these incentives, but you want to know how to set yourself apart from other builders when marketing to potential homebuyers. Interactive tools may be key in the real estate market.  These tools offer a more engaging and informative experience to potential buyers, making it easier for them to visualize themselves in a potential new home. It can also make sure they clearly understand what the properties have to offer. 

Don’t believe us?  Here’s some statistical proof provided by the Content Marketing Institute:

  • 88% of marketers say interactive content differentiates them from competitors giving them a significant advantage in a crowded market.
  • 93% of marketers agree that interactive content is effective in educating buyers as compared to 70% for static content.
  • Interactive content attracts 2x the engagement of similar static content.

Those numbers are hard to refute, and they are just some highlights. If you want more information, head over to the Content Marketing Institute’s website to read more of their studies.

Some of the best interactive tools come in a few different categories: visualization, personalization, and lead generation, to name a few. When it comes to visualization, the most useful tools for new home buyers tend to be interactive floor plans, virtual tours, and real-time online booking and scheduling. Interactive floor plans (IFPS) allow buyers to customize layouts and explore different design options. Buyers can visualize a space and personalize it to their needs.  This can be a powerful selling point for new construction homes where there are often many customization options.

Interactive Floor Plans Top New Buyers’ Useful Tools Lists

Virtual tours or 3D tours allow a homeowner to experience a home, whether it is real or 3D rendered, from the comfort of their own home.  Builders can showcase the home in detail. This is incredibly important in times when physical access may be limited or just plain inconvenient.

Further, websites can integrate features that allow buyers to schedule appointments, book showings, or attend virtual open houses. This is a convenience for both the buyer and the home builder!

Once the potential buyer is interested in a builder, the best interactive tools need to be personalized; this can be achieved with real-time updates on available homes, pricing, and promotions. After all, everything else on the builder’s site hooked this potential home buyer; the builder will want to keep them interested! A great addition after purchase might be online sales tools. Many websites allow buyers to complete the purchase process online, including signing contracts and making payments.

Finally, lead generation might be the final piece of the interactive tool puzzle. Home builders can use website analytics to gain insights into user behavior. A data-driven approach can help them refine their marketing strategies and help them understand what features are most appealing to buyers. They might use this information to improve their sales tactics. Moreover, valuable data about user engagement and preferences can be provided to builders from their interactive tools. When potential buyers engage with these tools, builders can collect information and follow up with targeted marketing and sales efforts specific to individual buyers.  

Modern websites can capture leads and integrate with customer relationship management (CRM) systems. Sales teams can use this information to effectively nurture leads and follow-up. The best way to turn a potential buyer into a homeowner is with timely and personalized information. Search Engine Optimization (SEO) and social media integration might be the bow on the package. A well-optimized website can rank higher in search and make it easier for potential buyers to find and explore a builder’s properties.  SEO strategies can drive organic traffic to the builder’s site.  With the addition of well-thought-out social media integrations, builders can leverage social networks for marketing and referrals.

To sum it up, modern website assets empower homebuilders to provide a superior online experience, engage potential buyers effectively, and leverage data to optimize their sales strategies.  By staying up-to-date with the latest web technologies and user experience trends, homebuilders can gain a competitive edge in this competitive home sales market. There is definitely room for new home sales to outpace resale with the proper online strategies!

If all of this sounds a little mind blowing to you, a great place to learn about all of these digital tools, and the corresponding analytics would be from the experts at The Home Builders Digital Marketing Summit, and some of the amazing companies sponsoring and hosting the event.

http://buildermarketingsummit.com

Tabitha Warren was an Income Tax Accountant for 15+ years.  In the first months of the pandemic, she took a chance and re-careered to freelance in Marketing.  She currently, and very happily, works with video and photo editing, social media marketing, and now blog writing.